Member Experience Specialist
Remote (US)
Department
Member Success
Team size
6
Working Hours
Flexible
Salary
$70,000 – $90,000
At Cushion, you
Responsibilities
- Support members through onboarding, coverage questions, and claims.
- Turn member feedback into product and policy improvements.
- Maintain clear, accurate documentation for every member interaction.
- Partner with claims and underwriting to resolve issues quickly.
- Champion the member in every internal conversation.
Requirements
- 3+ years in customer success or support, ideally in fintech/insurance.
- Exceptional written communication.
- Empathy for people navigating job loss.
- Comfort with CRM and support tooling.
- US-based.
Benefits
- Competitive salary + performan
- Competitive salary.
- Fully remote with flexible hours.
- Health, dental, and vision coverage.
- Professional development budget.
- A Cushion policy, on us.
The best time to protect your income is while you have it